Presentation of the BNA

Everyone's Bank/Unique Experience

Since its creation in 1966, the BNA has supported all natural and legal persons. It has more than 2.7 million individual customers and active businesses of various sizes.

UNIVERSAL BANK DIVERSIFIED OFFER

The BNA offers a range of banking products and services as well as insurance products, intended to satisfy all its customers.

BNA products and services are simple, comply with current regulations with competitive prices.

DEVELOPMENT BANK REFERENCE BANKING PARTNER

With more than 5,000 employees, the BNA supports all local actors in the realization of their projects, through adapted financing offers and quality support, which actively contributes to the national economic development.

LOCAL BANKING POWERFUL NETWORK

The BNA has expanded its network and has made available to its customers 220 branches, located throughout the national territory, overseen by 20 Regional Directorates (DRE).

For the development of electronic banking, the BNA delivers free CIB cards to its customers, thus facilitating their daily performance of their various operations through the establishment of 98 ATMs and 150 ATMs ( ATM).

BANK OF HIS MEN AND WOMEN TRAINING SCHOOL KEEP ON GOING

Renowned for its status as a continuing education school and always in search of qualification, professional equality and balance, the BNA offers its employees qualifying and diploma training.

A BANK RELATIONAL AND CITIZEN

Choosing the BNA means joining a financial institution with a strong culture, history and values, in particular the proximity, availability, confidentiality and competence of its employees. BNA builds lasting relationships with its clients based on transparency and trust.

LISTENING : ANOTHER VISION FORM THE BANK

If the BNA, a local bank, places listening to and satisfying its customers at the heart of its concerns, it above all offers its customers a very diversified range of products and services while maintaining excellent responsiveness with short decision-making circuits. and efficient.

The BNA adopts a multi-channel listening approach: website, call center, listening unit, handling of complaints, POS (advertising at the point of sale) and ILV (Information at the place of sale) more adequate.

In addition, our customer service managers are at the service of customers to guide and assist them in their approach, and provide all useful advice and support in order to make the banking service accessible to all.

These are the new managerial orientations to bring the customer to the center of the bank.