The purpose of this Personal Data Protection Policy is to provide you with information about the approach of the National Bank of Algeria (BNA) regarding the collection, use, and preservation of your personal data. Our main concern is to preserve the confidentiality of your private life and to guarantee your security when you interact with our services. We encourage you to read this document carefully in order to better understand how we process your data.
- Data collected
We may collect the following types of data:
– Identification information (details about your identity and civil status);
– Your contact details (postal address, email address, telephone number);
– Data relating to your economic, financial, and tax situation, including your offshore tax identification number and FATCA form;
– Your bank details;
– Information about your professional career and performance (positions held, employment history, performance reports, etc.);
– Data relating to a work permit (for foreign employees);
– Data relating to your training and professional experience and your skills relevant to the position you are applying for (language skills, technical skills, etc.);
– Details of transactions carried out by you or any of your associates, including dates, amounts, currencies, payer and payee details;
– Due diligence data, for example data required to comply with financial crime requirements (anti-money laundering, counter-terrorist financing, and other requirements) and data necessary to comply with regulatory obligations such as reporting suspicious activity;
– Information about other individuals, such as witnesses, family members, emergency contacts, and guardians, including their signatures, addresses, and their relationship to you;
– Cookies (to improve your browsing experience and collect analytical data);
– Usage data (information about how you use our services, including IP address, browser, and device information);
– User-generated content: Any content you submit to our platform.
– Data concerning the purpose of your visit to the premises of the National Bank of Algeria (“BNA”);
– Video surveillance recordings;
– Recording of your route inside the BNA premises;
– When necessary, and only after obtaining your explicit consent, the BNA may collect sensitive data, including health data.
- Use of your data
We may use your data for the following purposes:
– Provision of our services;
– The conclusion, management, and execution of your contracts with BNA;
– Commercial management of customers and commercial prospecting, in particular through loyalty initiatives, monitoring and improving the quality of customer relations (satisfaction surveys, emails, text messages, communication on social networks, any other communication, etc.);
– Processing requests for information and complaints;
– Carrying out assessments, tests, and analyses for statistical purposes or other analyses for market research purposes;
– Evaluating, developing, and improving our services for you and other customers;
– Protecting our commercial interests and developing our commercial strategies;
– Complying with regulatory requirements, in particular reporting obligations relating to protection against financial crime and the fulfillment of tax controls and notification obligations;
– Sharing your information with government authorities, the Bank of Algeria, and any public authorities requiring access to your data;
– Information system management;
– Personalization of offers;
– Administrative management of personnel and career tracking;
– Candidate pre-selection: sorting, recording, and ranking CVs and cover letters;
– Management of recruitment procedures;
– Creation of a CV database to contact candidates again to offer new interviews;
– Generation of statistics and transformation of data into anonymous data in order to improve the recruitment process;
– Mise à disposition d’outils informatiques, de téléphonie, et gestion des accès à nos services et systèmes d’information y compris la messagerie professionnelle ;
– Aménagement d’un environnement de travail approprié notamment pour les personnes à mobilité réduite ;
– La sécurité : afin de garantir la sécurité des personnes et des équipements par l’identification des intervenants lors de l’accès aux ressources et installations de la BNA ;
– Protéger les droits de la BNA (par exemple pour se défendre dans le cas d’un litige) ;
– En cas d’urgence si la santé ou la sécurité d’un salarié ou d’un Tiers est menacée (par exemple en cas d’incendie) ;
– Communication (répondre à vos demandes, envoyer des mises à jour et fournir un support) ;
– Analyser le comportement des utilisateurs et améliorer nos services ;
– Marketing (pour envoyer des documents promotionnels, avec votre consentement) ;
– La gestion et l’exécution des processus internes, tels que la gestion des accès, des rendez-vous.
- Data Sharing
We may share your data with:
– Trusted third-party service providers for essential functions;
– When required by law or to protect our rights.
- Data Security
We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal data. Our goal is to ensure that access to your personal data is limited to those who need it and that those who have access to the data are required to keep it confidential.
- Data Retention
We retain your data for the period required to fulfill the purposes for which it was collected.
- Your Rights
In accordance with Law 18-07, you have the following rights:
– Right to information;
– Right of access;
– Right of rectification;
– Right to object.
- Contacting Us
If you have any questions or concerns about this policy, we encourage you to contact the Data Protection Officer at the following email address: CEC@bna.dz
By using our services, you consent to the terms of this Personal Data Protection Policy.
